Josh was hired 3 weeks ago. Came from Jiffy Lube. Great personality, terrible at closing.
His first solo estimate WITHOUT Guava:
Customer: "How much for the brake job?"
Josh: "Uh, let me check... $680."
Customer: "That's steep. Can you do it for $500?"
Josh: "Let me ask my manager..."
Manager: (thinking) "We just lost $180 in margin."
His first solo estimate WITH Guava:
Customer: "How much for the brake job?"
Josh: [Opens Guava]
"So Sarah, the total is $680. That's both front pads, resurfacing the rotors, and a full inspection."
Customer: "That seems high..."
Josh: "I get it. But here's the thing - your pads are down to 2mm. That's about a week from metal-on-metal contact. If we wait, you're looking at $1,200 in rotor damage instead of $680 today."
Customer: "Oh..."
Josh: "Plus everything's covered under our 5-year, 60,000-mile warranty. Want us to get started?"
Customer: "That makes sense. Yeah, let's do it."
$680 closed vs. $500 negotiated. That's a $180 difference on ONE job. Josh does 4-6 estimates per day. Over a month, Guava is adding $10,000+ to your bottom line from ONE advisor who has zero sales training.
Now multiply that by your entire team.